Return & Exchange Policy
Understanding Our Return Policy
1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unopened hair bundles within thirty (30) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
Shipping cost for Return or Exchange:
Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.
2. What if my shipment doesn't arrive?
Mirabella Hair does not take responsibility for products that are sent to you unregistered. Mirabella Hair does not offer refunds for items sent without a tracking number. If you would like it sent registered with a tracking number this will be at an additional cost to you.
3. May I return my order?
We are more than happy to accommodate returns on hair bundles! As long as the product has not been opened or tampered with, you may return your Mirabella Hair bundles within 30 days of delivery. We also ask that you send us an email BEFORE making a return!
4. Why are Mirabella Hair Extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the packaging has been opened.
5. How do I make a return?
You must contact us first at (info@shopmirabellahair.com) within the thirty (30) day return period of receiving your order. All Mirabella Hair bundles must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.
Return & Exchange Policy
We will then provide you with our return address which is where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded or exchanged.
6. Do I have to pay for the shipping of my return?
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Mirabella Hair will not be responsible for lost returns.
7. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair bundles were not opened.
8. May I return Mirabella Hair Extensions without contacting you?
No. You must contact us prior to sending your return.
9. How may I contact you?
You may contact us by e-mail at info@shopmirabellahair.com and we will reply to your email in less than 24 hours.
What is the Return Policy?
Our return policy is designed to provide our customers with peace of mind. We understand that sometimes a product may not meet your expectations, which is why we offer a simple and straightforward return process. You can return any unworn, unaltered item within 30 days of your purchase. This means you can shop confidently, knowing you have the option to return your purchase if necessary.
How to Handle Returns
The steps to return an item are easy and hassle-free. First, package the item securely in its original packaging, if possible. Include all tags and accessories you received. Next, fill out the return form included in your package or print one from our website. After that, ship your package back to us using your preferred carrier. Because we want to keep this process easy, we provide a list of return labels for your convenience.
Exchanges Made Simple
If you need a different size or color, our policy makes exchanges simple. Instead of returning the item and buying a new one, you can directly request an exchange through our online portal. This way, your desired product will be reserved for you, and you will save time. If the exchange is not possible due to stock limitations, we will guide you through the return process and help you find a suitable alternative.