Return & Exchange Policy
Understanding Our Return Policy
We encourage all customers to inspect their bundles immediately upon delivery and before installation, washing, coloring, cutting, or styling. If there is an issue with your order, please contact us within 7 days of delivery so we can review the concern and assist you.
For hygiene and quality assurance, hair must remain unused, unworn, unwashed, uncolored, uncut, and unaltered to be eligible for a return or exchange. Once hair has been installed, worn, washed, colored, cut, styled, or otherwise altered, it is no longer eligible for return or exchange.
1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unused hair bundles within thirty (30) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been worn or tampered with.
2. What if my shipment doesn't arrive?
If your shipment does not arrive, please contact us at info@shopmirabellahair.com as soon as possible so we can review your order and assist you.
Once an order has been shipped, the carrier is responsible for transit and delivery. If your tracking information shows that your package is delayed, lost, or has not updated, we recommend contacting the shipping carrier directly for the most current information.
If your package is marked as delivered but you did not receive it, please first check with neighbors, your building concierge/front desk, household members, or your local carrier location. Mirabella Hair is not responsible for packages marked as delivered by the carrier, but we will do our best to help you locate your order and provide any available tracking details needed to file a claim with the carrier.
3. May I return my order?
We are more than happy to accommodate returns on hair bundles! As long as the product has not been used or tampered with, you may return your Mirabella Hair bundles within 30 days of delivery. We also ask that you send us an email BEFORE making a return!
4. Why are Mirabella Hair Extensions non-returnable if used?
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the hair has been used.
5. How do I make a return?
You must contact us first at (info@shopmirabellahair.com) within the thirty (30) day return period of receiving your order. All Mirabella Hair bundles must be shipped back in the original packaging and the packaging must not be defaced in any way or a return will not be issued.
6. Do I have to pay for the shipping of my return?
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Mirabella Hair will not be responsible for lost returns.
7. When will I receive my refund?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair bundles were not used.
8. May I return Mirabella Hair Extensions without contacting you?
No. You must contact us prior to sending your return.
9. How may I contact you?
You may contact us by e-mail at info@shopmirabellahair.com and we will reply to your email in less than 24 hours.